Voice answering services
Before choosing a voice answering service, check how it records a call, hands it to reception and updates the clinic's appointment system.
Confirm which languages the service supports and when a member of staff takes over. Test the wording of enquiries and booking messages in those languages.
Integration with the clinic
Check compatibility with your current scheduling software. Test booking, cancellation and rescheduling with reception before connecting the live diary.
Service selection
When choosing a voice answering service, compare language support, integration capabilities and costs with your clinic's needs and budget.
For clinics that serve international patients, check the service's operating hours and support arrangements. Review customer feedback and request a trial before making a commitment.
Service measurements
To measure the success of your voice answering service, track key metrics such as call response time, appointment conversion rates, and missed call reduction. These metrics provide insights into the service's effectiveness and highlight areas for improvement.
Review patient feedback and service reports to identify patterns before deciding what to change.
Grow your followers and engagement on LinkedIn and Instagram
People check your profiles before they book. We keep them alive: on-brand posts written and published for you across LinkedIn and Instagram, prospects reached and their replies handled, and your follower and engagement growth tracked so you can watch it climb, while you focus on the business.
Content, outreach and reporting, managed every month.